Return policy

We want to make sure that you are completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, you may return your UNUSED article of merchandise within ten (10) business days from the date of delivery. Special Offer Items are not exchangeable or returnable.Before sending your article back to us, please make sure that all of the following conditions have been correctly satisfied.

The article you wish to return:

- can be sent back to us only after you have received your 'return for inspection number' (R1) that must be requested by completing and submittig the online return form.

- must be unused, unworn and not damaged: the product which has been purchased must be complete and returned in its original packaging, in all its parts, complete of all of its tags and accessories;
so to avoid damaging the original case, we recommend, when possible, to insert it in a second box; the application of stickers or adhesive tape directly on the original case must be avoided, all merchandise is visually inspected upon receipt for signs of wear prior to the issuance of any refunds, exchanges or credits;

- must be received by Sunglassesitaly.com of Soprea Italy s.r.l. within 30 business days from the date of delivery.

We will not issue any refunds for returns that do not satisfy all of the conditions indicated above; provided, however, that you will have the option to request within thirty (30) days of being notified that you are not entitled to a refund that your merchandise be shipped back to you, at your own cost, in the condition in which it was received by Sunglassesitaly.com.
If you do not request the return of your merchandise within said thirty-day period, Sunglassesitaly.com will be entitled to dispose of such merchandise in its sole discretion.

Please note that a complete return or exchanges may be asked once and only by following exactly the procedure of returning that the Sunglassesitaly Customer Service gives you by e-mail when you ask for a 'return for inspection number' (R1)'. To facilitate the re-importation procedure, you must declare the item as "Commercial sample with no value", or we will have to charge you for any duties levied on to us by the Authorities. A little 12% restocking fee on the entire value of the order (item(s) + shipping) will be applied when returning the goods to us. Shipping cost will be not refunded.
The shipping cost will be paid by Sunglassesitaly.com only and exclusively when the return is a result of our error. If you received a damaged or wrong merchandise, we advise you to immediately contact our Customer Service within and no later than 5 business days.
No fees are due if the return is caused by a fault on our part (wrong order shipped, etc.).
(*) Please note that an exchange/return can be just requested once per order.

Refunds are processed after checking returned items integrity and within 30 days from receiving back the item. Credits may take up to 10 days to appear on the statement of your credit card; that’s depend on the type of credit card used or on your bank.

UNACCEPTABLE REASONS for a refund may encompass, but is not limited to, the following:

Description of colors and photo are provided by manufacturer according to their specifications. Colors in pictures may render slightly differently than in sunlight. Also individual perception of colors may be different.
Merchandise does not fit (i.e. due in part of error by the customer) To save you money and time please ensure you have tried on the frame or sunglasses and they are exactly what you want.
Damaged or used merchandise after usage by the customer

Sunglassesitaly.com by Soprea Italy sr.l.,Via Beniamino Gigli 2, 50054 - Fucecchio (FI), Italy.Telephone Italy +39 055 3987800, USA 1-323-319-6108 , Fax +39 0571 243810.